Return Policy

Our Return Process is simple and hassle free. You can return your merchandise to our warehouse up to 30 days from your item’s ship date.

Returns must be in original condition, unopened/unused with original tags and labels.

Your return item(s) will be inspected upon arrival before your refund is processed. Once we receive the returned merchandise, we will credit your account within 10 business days. You will receive a confirmation email once this is completed. Original shipping charges are not included in the refunded price. Customers are responsible for payment of shipping charges on returned orders. Based on your financial institution, it can take up to 2 to 10 business days to reflect on your account statement once your refund is processed.

Unless your packing slip directs you to ship your return item(s) to a different address, please ship your package to:

Melanin Moments, LLC.
725 River Road, Suite 32-124
Edgewater, New Jersey 07020

Please Note:

If items are returned after our 30 day return policy, we will not be able to accept your return and will donate your merchandise to a charity of our choice. A merchandise credit or refund will not be credited to your account.

Damaged or Defective Merchandise

Will I be charged to return a damaged or defective item?
We apologize if you have received a damaged or defective item and will gladly resolve this issue as soon as possible.

Please note: All damaged/defective merchandise must be reported within 30 days of your order’s ship date. If we are notified of your damaged item(s) after this time frame, we will be unable to process your request.

If you are reporting a damaged/defective item, please follow the instructions below to receive a refund or replacement:

  • Contact us and advise us of the damage by submitting your request on our Contact Us form.
  • Be sure to include “Returns” and then “Damaged Item” in the Subject line.
  • Please provide us with detailed information on how the item was damaged or defective.
  • Indicate if you would prefer a refund or a replacement item.
  • Once you have contacted us, you can return your item.
  • We will send a replacement upon receipt of the email.
  • If you prefer a refund, the refund will be processed upon receipt of the merchandise.

A member of our Melanin Moments, LLC Services team will contact you as soon as we receive your request!

How do I return an incorrect item?
We apologize if you have received an incorrect item and will gladly resolve this issue as soon as possible.

Please note: All incorrect merchandise must be reported within 30 days of your order’s ship date. If we are notified of an incorrect item(s) after this time frame, we will be unable to process your request.

If you are reporting a wrong item received, please follow the instructions below to receive a refund or replacement for your item:

  • Contact us and advise us of the missing item by submitting your request on our Contact Us form.
  • Be sure to include “Returns” and then “Wrong Item Received” in the Subject line.
  • Please provide us with detailed information on which item was missing from the order as well as the item you received in its place.
  • Indicate if you would prefer a refund or a replacement item.
  • Once you have contacted us, you can return your item.
  • If you prefer a refund, the refund will be processed upon receipt of the merchandise.

A member of our Melanin Moments, LLC Services team will contact you as soon as we receive your request!